Frequently Asked Questions
Regarding Shop Updates
On average, during shop updates my pottery sells out within 15 minutes. This may occur again with future updates. Please be aware that there will be an influx of customers trying to purchase items and that items are sold on a first come, first served basis. I sell this way in an effort to offer items in the most fair manner possible.
Please note that the item(s) you place in your cart are still available for purchase by other customers until you have fully completed the payment process. Unfortunately, items are not reserved for you while they are in your cart. I have no control over this. Online sales platforms used by most small businesses have this issue. Please anticipate the possibility that the item you are trying to purchase may be purchased by another customer while you are browsing for more items or entering your payment information.
If you don't receive a confirmation email for your purchase, it means the transaction was not completed.
The best strategy for purchasing is to arrive at the shop update right when it starts, know exactly what you want (I offer newsletter subscribers a preview of items the day before an update), and purchase the one item you most want first then return for more items.
I do my best to make as many pieces as possible. Due to the time-consuming, handmade nature of my work I only have four or five shop updates/small batches of pottery per year. Each batch has between 60-80 items.
Thank you for understanding.
Why is your online shop empty?
All items have sold out. I spend about two to three months producing around 60-80 items and then I have a shop update. Everything sells within 30 minutes and then I have nothing in stock for several months while I restock.
How will I know when more pottery will be available?
The best way to stay in the loop is to SUBSCRIBE to my newsletter. I will send out reminders, send links to preview items in shop updates, announce made to order sales or subscriber only pre-sales, etc.
I signed up for the newsletter but have not received any emails. Where do I find your emails?
Check your email's promotions tab or maybe your spam folder. Sometimes emails don't end up in your main/primary inbox.
What is the difference between a shop update, made to order, and custom?
Online Shop Updates feature a variety of ready to ship items from each of my series as well as one of a kind items. The items shown in photos are the exact items you will receive. All pottery is available on a first come, first served basis. Items sell out quickly, so it's best to get to my online shop as close to the scheduled time as possible (especially during the holiday season).
Pre-Order/Made to Order is not available for the time being. On occasion I will have a made to order sale for newsletter subscribers.
The made to order option is great if you don't mind waiting several months for the item(s) you want. Sign up to my newsletter to receive information about when the next made to order sale will be.
Because made to order items are made for you from scratch, they will not be exact replicas of previously made items shown in photos. Please do not expect this. I do my best to make items similar to other items in the same series but please expect some variations in glaze color, size and shape. I will not make and remake an item to meet very particular aesthetic preferences.
Delays due to unexpected results/flaws during firing are rare but may occur. Please anticipate the possibility that a made to order item may need to be remade if such flaws are present. If this occurs, you will receive an email explaining the setback and a new estimated ship date will be sent.
Custom Orders are items that I design specifically for you, requiring extra experimentation and time, or that require the purchase of materials or glazes I don't typically carry. They are not offered at this time.
Do you ship Internationally?
Yes, I ship worldwide.
What if the cost of shipping ends up being less than estimated?
I will reimburse overages in shipping charges if they are significant (over a few dollars). Your reimbursement will be issued after I ship your order.
If I place multiple orders during a shop update will you combine shipping?
Yes. When organizing orders for shipment, I will notice if there are multiple items going to the same person and will combine these items into as few packages as possible. Feel free to send me an email letting me know if you need to combine shipping on orders that are not obviously going to the same address.
Is your pottery microwave/food/dishwasher safe?
All of my pottery is fired to cone 5/6 using food safe glazes. I like low maintenance dishes and I use my own pottery daily. I microwave them and wash them in the dishwasher with no problem. You may prefer to hand wash your pottery or avoid placing them in the microwave, which is fine too.
*Items made with gold or mother of pearl luster are food safe but not microwave or dishwasher safe. Gentle hand washing is recommended.
*Items that are made with glass melted into the glaze, such as geothermal pools, are decorative and absolutely not food safe.
Can you include a gift note with my order?
Absolutely. Let me know that what you have ordered is a gift in the notes section during checkout or in an email. Include the exact text you wish to have written in the gift note.
Feel free to go to the Contact page and send me a message with any additional questions. I will respond as soon as possible.